Whatsapp messages went disappeared without deleting

Recently I encounterd weird problem, the messages sent and received within one hour went disappeared without deleting them. Pls help to look into the problem and advise. Thanks.

186 thoughts on “Whatsapp messages went disappeared without deleting


    Same issue started Feb 20th, whatsapp actually crashed my iphone, after several hard reboots i have been able to get my iphone back to life but my chats have disappeared from whatsapp.

    As you are aware and as everyone in this chat already stated, it is very important to us that these chats are recovered. Please respond back to the customer queries ASAP!


  2. Menna Shaheen |

    same here..deleted all my chat messages from februray 6! what happened?

  3. Zly |

    same here, when I woke up this morning, the app need me to enter my phone number and after all msg were gone

  4. K-dog2017 |

    Where is the solution whatsapp? How can there just be reams of complaints and no solution?
    I have the same problem. Iphone 5. 10.2.1 recently updated.

  5. Ank |

    I daily get message when i on internet and then whatsapp that something went wrong with your chat history…..and it asks then to restore or skip restore for chats….
    its daily issue for many times in a day…how should i treat it?

  6. Hatingit |

    Thanks for deleting all my memories for no apparant reason Whatsapp. All those messages and chat, all went poof.

  7. Zippy L |

    I am having the same issue. Please help!!!!!!!

  8. Luchador2500 |

    Still no idea? for whats causing this issue?

  9. Kayleigh |

    So mine is doing the exact same thing showing a new message on the what’s app screen with my chats but upon opening it it’s gone… I have an iphone6 + on the new update?! Is there any solution I need bloody what’s app for work!! ūüė©

  10. Gee |

    WTF, whatsapp?

  11. Sergio |

    I am having the same issue.
    Messages can be viewed on the Notification message, but when the chat window is open, the “newly received” message is not there.
    Some messages being sent to me are not delivered (one single gray check mark) and sometimes my history is reset to what there was a few hours ago.
    IOS up to date, iCloud back-up turned off, app was already uninstalled and installed again 2x.
    Any light at the end of the tunnel?

  12. Joe Bitusa |

    had the same problem‚Ķ My chat history is missing‚Ķ Without deleting.. lost important information….Please redeem my chat history

  13. Joe Mcg |

    Joe M..

    have the same problem‚Ķ My chat history is missing‚Ķ Without deleting.. very critica material delete somehow….Please redeem my chat history

  14. Yagmur |

    I receive notifications of messages but when I open the app new messages are not there. Only the old messages with that person or group appear. I tried everything written in the support pages. Could anyone fix this problem? (I am using iphone 6 and all the updates are latest.)

  15. Anonymous |

    Having the same problem. I am taking backup so that i can restore them. I think I need a new phone mine is 4.2 jelly bean.

  16. Me |

    The same thing happened to me i was on whatsapp and had a notification so i clicked on it and the message wasnt there also i was on a group chat reading messages and i clicked out and went back on a few minutes later and the recent messages we sent were gone so whats going on ?

  17. Damian |

    I have started having the same problems for about a month now. This seems to be fairly widespread problem. I have uninstalled, restarted and reinstalled and experienced the same problem.

    A couple of thoughts occur to me.

    It may be down to particular versions of operating system. It may be down to particular versions of phone models. It would be helpful if people who experience this start writing these down in their posts as it may make it easier for the developers to identify, recreate and then fix the problem.

    Another thing I thought about was how long a particular chat is. I only write to a few people but these chats are very long. Depending on how the messages are stored, they may be creating a situation where the messages are stored in memory blocks and once these reach their limit, it has the capability to spill over and use another block but this itself may be the bug.

    Lastly, I have noticed in the same period that I keep getting messages about the app is not responding and will close. It does this even after the phone has just been started and Whatsapp has not been used yet. It could be that there is a background process that it uses that has the bug that is not affected by a reinstall. This would be particularly true if we find we all have the same OS.

    To Kick things off my phone is a Samsung S3 (very old) using Android 4.3 Jellybean. Unfortunately I have no more OS updates available.

  18. Natalia |

    same happens to me wtf is wrong with whatsapp , i get the notification of new messages but when i want to open them they are not there anymore

  19. Rahul |

    Omg..what is this…. my whatsapp messages got deleted by itself ….i had many important chats and conversations…what to do now…. i want my messages back… otherwise…i will be facing a big problem…. please help me in this…

  20. Tommy |

    Most of my history chat is deleted,, What I can do ..

  21. Mayol Mangang |

    this is happening in me too the same problem

  22. Sumi |

    OMG!!! Me too, i encountered the same issue, the messages received yesterday were gone!! I cannot retrieve some important informations from these chat!! Help me pls!!!

  23. Ritika |

    Omg what the hell is happening!?
    I’m receiving new messages but when I click on the chat box, only the old messages from yesterday show up. Can’t view the latest msgs.

  24. Franciscus Baars |

    It’s little consolation to discover that I am not the only idiot left inthe same situation.Why must the big corporations, which MSoft is and Facebook became, always stuff things up. I’ll never want o sell my own small business with its carefully crafted systems to a giant corporation even if I were given the chance!

    And they make so many darned msitakes that they can’t even keep track.

    Just lost three days days if critical chat history. Just because. I’m gonna start writing letters again and printing my reports again!


  25. fedup |

    What value is a messaging app which can’t store messages? Mine has been having the same issue. This problem was fine until Facebook bought whatsapp. All that intensive data mining, machine learning and “who knows what else they do with our data” is ruining what was once a brilliant app.

    I’ve moved onto telegram which is open source and has a free API

  26. Kriss |

    Whenever I switch on my phone…new messages would not show…rather old messages is gonna pop up…

  27. giuseppe |

    Here the same!!!! Very annoying, the last versions of whatsapp are always worst… they add useless features and make the app unstable…

  28. Atal Sharma |

    This is driving me crazy‚Ķ..receiving messages saying ‚Äúsomething went wrong with your chat history‚ÄĚ & then gives me option to restore from backup or skip restore. When I restore, all new messages are deleted. Extremely annoying as vital info has been lost. Didn‚Äôt switch my phone off & had unlimited wifi access. If I choose ‚ÄĚ Skip Restore‚ÄĚ option..? it says Will lose entire chat history?
    WhatsApp support just keeps giving generic answers with no real solutions.
    Very frustrating, only started happening since mid November 2016 and now became frequent it happens three time in a week!

  29. jeff ofwono |

    Please halp l have a big promble with samsung galaxus note gt

  30. Devishri thakur |

    I had the same problem… My chat history is missing… Without deleting.. Please redeem my chat history

  31. Fitriani |

    Same thing happen to me.
    Whatsapp need to do something about this. Very annoying

  32. Gulshan |

    Same thing is happening with me. …….”something went wrong with your chat history”, I’m tired of this bullshit.plz post a solution as soon as its found.

  33. Kcs |

    i took your advice @ james.I deleted my account, deleted the app, scan for viruses, reinstalled whatsapp without restoring my chat history and after using whatsapp for half an hour the same thing happened again. I dont know what to do at this point

  34. Farhan |

    omygod i think it’s just me but there are many peoples have the exact same problem like me too , “there is a problem with your chat” , ohgosh this is crushing my heart so I decided to search for this prob in google and i found this website , at first i thought it was my older android version or my laggy phone , and I thought it’s only affect to android users but no ! Alot of us have the same problem and I’m glad about the upcoming bug update , hope it’s coming really soon ! :D

  35. Hal |

    Thank you James for sharing this solution just did what you suggested and my whatsapp seems to be working again. Hope it stays that way!

  36. James |

    I had same issue from early November. After many reinstalls I contacted the app developers. They suggested deleting the app from within the app, ‘settings/account/delete my account’ where you have to insert your cell number to confirm deletion. They also said to NOT restore chat history. I followed their instructions and all now works perfectly. HOWEVER, all my chat history is lost. The lesson I have learned is to regularly email ‘chats’ to myself so if it crashes again I will still have all but the most recent messages stored.

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